Author name: Anthony Cooper

Anthony is a lead consultant in the major standards and has gained a reputation for making organisations stand out within their industry. Anthony has over 17 years' experience in ISO standards.

ISO 9001 for customer satisfaction and loyalty

ISO 9001 for customer satisfaction and loyalty

An introduction to ISO 9001 certification ISO 9001 certification is an international standard for quality management systems (QMS) that sets out requirements for a company’s quality management processes. The standard is designed to help organisations improve their quality management processes and, in turn, improve customer satisfaction and loyalty. The standard was first published in 1987

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Cybersecurity: Why Your Business Can’t Afford to Become a Victim of Attacks

How do Cyber Attacks Happen? There are numerous ways in which hackers can gain access to your company’s information assets, phishing is one of the common methods. Phishing is where a cybercriminal sends fraudulent emails in large quantities to individuals which ask for sensitive information such as passwords, bank details, emails, and more. These emails

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