Problem Solving in the Workplace

Develop practical approaches to identify and resolve workplace issues effectively.

This course explores common problems that arise in the workplace and outlines how they can be recognised, managed, and solved. You’ll gain a structured approach to problem-solving, improving your decision-making and collaboration skills. Strong problem-solvers are valuable team assets who can enhance efficiency and workplace harmony.

Course Benefits:

• Learn to identify and analyse workplace problems
• Apply structured methods for solving issues
• Improve decision-making and teamwork
• Strengthen your value as a reliable team member

Duration: Approximately 30 minutes*

Presentation Skills

Deliver clear, confident, and engaging presentations.

This course outlines the techniques for planning, preparing, and delivering impactful presentations. You'll learn how to avoid common mistakes, engage your audience, and manage nerves, helping you present with clarity and confidence.

Course Benefits:

• Learn how to structure and deliver compelling presentations
• Gain practical tips for audience engagement and body language
• Improve confidence and professionalism in public speaking

Accredited by: CPD | CPD Units: 2 | Duration: Approximately 55 minutes*

Preparing For A Job Interview

Get practical tips to prepare for interviews and improve your chances of success.

This course prepares job seekers for the entire interview process with practical advice and actionable insights. You’ll explore how to research employers, tailor responses to role requirements, and answer common and challenging questions confidently. The course highlights the two-way nature of interviews and offers strategies for making a strong impression. Ideal for first-time applicants or anyone re-entering the job market, this training enhances your readiness, professionalism, and potential for interview success

Course Benefits:

• Develop confident and well-structured answers
• Understand what employers are looking for
• Improve interview performance and outcomes

Approved by CPD | CPD Units: 2 | Duration: 20 mins*

Negotiation

Enhance your ability to influence outcomes through effective negotiation.

This course introduces the fundamental principles and stages of effective negotiation, designed to enhance your ability to navigate both formal and informal negotiation scenarios with confidence. Whether you're negotiating with colleagues, clients, suppliers, or stakeholders, you’ll gain a deeper understanding of the dynamics involved and how to achieve mutually beneficial outcomes.

Through engaging content, the course explores key negotiation techniques, including preparation and planning, establishing objectives, and identifying interests versus positions. You'll learn how to communicate persuasively, build rapport, and apply active listening skills to better understand the needs and perspectives of others. The course also covers strategies for managing conflict, overcoming barriers, and creatively solving problems to reach practical and positive agreements.

By the end of the course, you'll be equipped with a toolkit of approaches to help you influence outcomes, maintain professional relationships, and achieve successful results in a wide range of negotiation contexts.

Course Benefits:

• Understand the key elements of successful negotiation
• Learn practical techniques to build rapport and manage conflict
• Improve confidence in personal and professional negotiations

Accredited by: CPD | CPD Units: 2 | Duration: Approximately 46 minutes*

Working Within the Private Security Industry

Gain essential knowledge to work confidently in the private security sector.

This course provides a comprehensive introduction to the private security industry, including its key services, regulatory framework, and legal responsibilities. You’ll explore expected standards of behaviour, health and safety requirements, and emergency response practices. The course also covers communication techniques, including effective radio use and the phonetic alphabet.

Course Benefits:

• Understand the structure and regulation of the private security industry
• Learn about key legal, safety, and emergency response practices
• Recognise professional standards of conduct
• Improve communication skills, including radio procedures

Approved by: CPD & IIRSM | CPD Units: 3 | Duration: Approximately 90 minutes*

Time Management

Boost productivity and reduce stress through effective time management.

This course explores a range of proven time management techniques designed to help individuals take control of their workload and work more efficiently. You’ll learn how to plan and prioritise tasks effectively, identify and minimise distractions, and set realistic goals to meet important deadlines. The course also introduces practical strategies for improving concentration, managing competing demands, and reducing stress. By applying these principles, learners can improve their productivity, maintain better work-life balance, and enhance overall performance in their role.

Course Benefits:

• Learn practical techniques to manage your time effectively
• Improve focus, organisation, and task completion
• Reduce stress and increase daily productivity

Accredited by: CPD | CPD Units: 3 | Duration: Approximately 105 minutes*

Sales Skills

Build confidence and close more sales through practical, results-driven techniques.

This course explores key principles of successful selling, focusing on emotional engagement, results-based messaging, and overcoming objections. You’ll learn how to handle cold calls, gatekeepers, and typical sales meetings, plus gain methods for closing deals and avoiding unnecessary negotiations.

Course Benefits:

• Learn persuasive techniques to influence buying decisions
• Improve cold calling and face-to-face communication
• Overcome objections and avoid negotiation pitfalls
• Close sales with confidence using proven strategies

Approved by: CPD | CPD Units: 3 | Duration: Approximately 120 minutes*

Project Management

Deliver projects that meet goals, timelines, and business value.

This course introduces project management principles and practical tools to help you lead or support successful projects. You’ll cover key stages of project planning, execution, and delivery while learning how to align outcomes with business objectives.

Course Benefits:

• Understand core project management methods
• Use tools and techniques to manage time, scope, and resources
• Improve planning and stakeholder communication
• Deliver valuable project outcomes efficiently

Approved by: CPD | CPD Units: 3 | Duration: Approximately 90 minutes*

Introduction to Early Years Foundation Stage (EYFS)

Understand the framework that shapes early years care and education.

This course provides a clear introduction to the Early Years Foundation Stage (EYFS), including key legislation, registration with Ofsted, and essential policies. You’ll learn about learning and development goals, safeguarding, and how to track children’s progress.

Course Benefits:

• Understand EYFS legislation and its practical applications
• Learn how to register with Ofsted
• Identify safeguarding and welfare responsibilities
• Support children’s learning and development effectively

Approved by: CPD | CPD Units: 2 | Duration: Approximately 60 minutes*

Customer Service

Discover why excellent customer service is crucial to business success and how to improve it.

This course begins by defining what customer service truly means and why it is a vital component for any organisation aiming to convert potential customers into loyal supporters. You’ll explore practical ways to enhance the customer experience, from communication skills to problem-solving techniques. The training highlights how consistent, high-quality customer service builds trust, boosts satisfaction, and ultimately drives business growth. Whether you work directly with customers or support customer-facing teams, this course equips you with tools to raise service standards across your organisation.

Course Benefits:

• Understand the fundamental importance of customer service
• Learn actionable techniques to improve service delivery
• Recognise the impact of customer service on loyalty and business success

Approved by: CPD | CPD Units: 3 | Duration: Approximately 75 minutes*

Introduction to Personal Safety for Lone Workers

Equip yourself with essential skills to stay safe when working alone.

Even with strong health and safety measures and a positive safety culture, lone workers face unique risks. This online training course is designed for employees who work alone—whether on business premises, as mobile workers, or homeworkers.

The course covers legal responsibilities of employers and employees, common security precautions, and practical steps to avoid conflict and enhance personal safety in lone working situations.

Course Benefits:

• Understand legal duties for lone worker safety
• Learn effective security measures to reduce risks
• Gain practical tips to prevent and manage conflict
• Improve awareness of personal safety strategies
• Promote a safer working environment for lone workers

Accredited by: IIRSM & IOSH | Duration: Approximately 45 minutes*