ISO/IEC 20000-1: Smarter IT Services Start with the Right Standards
For software agencies and government IT contractors, service quality is no longer a differentiator — it is a baseline expectation. Whether delivering SaaS platforms, bespoke development, managed services, or long-term public sector frameworks, clients want demonstrable control, predictability, and continual improvement. ISO/IEC 20000-1 provides that structure — without imposing unnecessary bureaucracy or excessive documentation. This […]
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