ISO 9001

ISO 9001 for customer satisfaction and loyalty

ISO 9001 for customer satisfaction and loyalty

An introduction to ISO 9001 certification ISO 9001 certification is an international standard for quality management systems (QMS) that sets out requirements for a company’s quality management processes. The standard is designed to help organisations improve their quality management processes and, in turn, improve customer satisfaction and loyalty. The standard was first published in 1987

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