Principles of Communication

Build better relationships through clear, respectful communication.

This course examines the key elements of communication, common barriers, and techniques to improve understanding across different situations. You'll learn how to adapt your approach, seek clarification, and provide support when communication issues arise.

Course Benefits:

• Understand the importance of communication in care and support roles
• Identify and overcome common communication barriers
• Promote clarity, empathy, and active listening in the workplace

Accredited by: CPD | CPD Units: 3 | Duration: Approximately 75 minutes*

Objective Setting

Master the art of writing SMART objectives to achieve personal and organisational goals.

This course guides you through the process of setting clear, achievable objectives that support individual and organisational success. You will explore the importance of goals, common barriers to achieving them, and how to write SMART objectives (Specific, Measurable, Achievable, Relevant, Time-bound). Practical tips help improve focus and motivation, making this course valuable for managers and employees alike.

Course Benefits:

• Write clear, measurable, and achievable objectives
• Overcome common obstacles to goal achievement
• Enhance personal and team performance
• Align objectives with broader organisational aims

Approved by CPD | CPD Units: 2 | Duration: 30 mins*

Managing Sickness and Absence

Manage workplace absence fairly and consistently with confidence.

This course explores how to effectively manage employee absence by identifying different types of absence, understanding their root causes, and applying fair, consistent procedures in line with company policy and employment law. It covers how to conduct professional and supportive return-to-work interviews that encourage open dialogue, spot patterns, and ensure a smooth transition back into the workplace. You’ll also learn how to use absence records and trigger points to manage short- and long-term absence fairly, while maintaining team productivity and legal compliance. Throughout the course, you’ll gain practical strategies to promote attendance, reduce disruption, and create a supportive working environment that balances organisational needs with employee wellbeing.

Course Benefits:

• Recognise different types of workplace absence
• Learn best practices for return-to-work procedures
• Apply absence management policies fairly and legally

Accredited by: CPD | CPD Units: 2 | Duration: Approximately 30 minutes*

Managing Meetings

Master techniques to lead and participate in meetings that drive clear decisions and successful outcomes.

This course explores a range of decision-making approaches, helping you understand how to choose the most effective method for different situations. It also highlights the value of maintaining a learning log—a tool that encourages continuous reflection and skill development to improve your decision-making over time.

You’ll gain foundational knowledge about what defines a meeting and learn key statistics that underline the importance of conducting effective meetings. The course identifies the characteristics of productive meetings and provides practical strategies for planning, facilitating, and participating in meetings to ensure they achieve clear, positive outcomes.

Whether you are attending as a participant or leading as a chairperson, this course will build your confidence and equip you with essential skills to make every meeting purposeful, engaging, and efficient.

Course Benefits:

• Improve your ability to facilitate and contribute to meetings
• Develop skills for structured decision-making
• Learn to document and reflect for continuous personal growth
• Enhance team collaboration and productivity through better meetings
• Reduce time wasted and increase actionable outcomes

Approved by CPD | CPD Units: 2 | Duration: 60 mins*

The Principles of Performance Management

Discover effective approaches to motivate and manage employee performance.

This course challenges traditional command-and-control management models, highlighting how they can waste resources and undermine employee motivation. Instead, it introduces performance management as a more collaborative and effective approach focused on setting clear, achievable goals for individuals, teams, and organisations. You’ll learn how to create supportive environments that encourage trust, engagement, and readiness to perform. The course covers techniques for monitoring, feedback, and continuous improvement to help maximise workforce potential and organisational success.

Course Benefits:

• Understand the limitations of traditional management approaches
• Learn the principles and benefits of modern performance management
• Discover how to set clear goals and motivate employees effectively
• Gain strategies for feedback, monitoring, and continuous improvement

Approved by: CPD | CPD Units: 2 | Duration: Approximately 55 minutes*

Leadership Skills

Develop essential leadership techniques to enhance your influence and effectiveness.

This course introduces key leadership theories and practical methods to help you improve your leadership capabilities, whether or not you hold a formal management role. You’ll explore what makes a good leader, how to inspire and motivate others, and how to navigate challenges with confidence. The training stresses that leadership is about influence, vision, and example, and is critical at all levels of an organisation. By the end, you’ll be equipped with tools to lead more effectively in your role and contribute to your team’s success.

Course Benefits:

• Learn foundational leadership theories and techniques
• Understand the qualities and responsibilities of effective leaders
• Gain confidence to lead and motivate others in any position
• Improve your ability to handle workplace challenges

Approved by: CPD & ILM | CPD Units: 3 | Duration: Approximately 90 minutes*

Effective Delegation

Master the art of delegation to improve productivity and develop your team.

This course clarifies the concept of delegation and explains why it is a vital skill for effective leadership and team management. You’ll explore the key elements that make delegation successful, including how to select the right tasks to delegate and match them with the appropriate team members based on skills and capacity.

The course also addresses common barriers and challenges that can hinder effective delegation, offering practical strategies to overcome them. You’ll learn a clear, step-by-step process for delegating tasks confidently and efficiently, ensuring accountability and follow-through.

By the end of the course, you’ll be equipped with the knowledge and confidence to delegate effectively, improving productivity, developing your team’s skills, and freeing up time to focus on higher-level responsibilities.

Course Benefits:

• Gain a clear understanding of delegation principles and benefits
• Learn to overcome reluctance or challenges to delegating tasks
• Identify appropriate tasks and the right people for delegation
• Improve team productivity and employee development
• Enhance your leadership skills through effective task management

Approved by CPD | CPD Units: 3 | Duration: 110 mins*

Disciplinary Procedures

Handle workplace misconduct fairly and consistently.

This course explains the formal disciplinary process, including investigations, hearings, outcomes, and appeals. It ensures you understand how to manage employee misconduct in line with best practices and legal frameworks.

Course Benefits:

• Understand the stages of disciplinary procedures
• Learn how to conduct investigations and hearings
• Apply fair and consistent decision-making
• Follow legal and organisational protocols confidently

Approved by: CPD | CPD Units: 2 | Duration: Approximately 45 minutes*

Developing Good Teamwork

Build resilient, effective teams by understanding group dynamics and conflict management.

This course begins by defining what teamwork really means and outlines key principles for assembling groups that collaborate well. It addresses common causes of conflict within teams and offers practical strategies to manage and resolve disputes constructively. The training also explores different management styles and how leaders can cultivate resilience and cooperation among team members. By fostering strong teamwork skills, you’ll contribute to a positive and productive workplace culture.

Course Benefits:

• Learn foundational principles of effective team working
• Identify causes of conflict and methods to resolve them
• Understand management styles that promote team resilience
• Develop skills to foster collaboration and positive relationships

Approved by: CPD, ILM & IIRSM | CPD Units: 2 | Duration: Approximately 35 minutes*

Developing Good Employee Relations

Build trust and a positive working environment through effective employee relations.

This course explains how strong employee relations start with confident leadership that shares the company vision and fosters teamwork. You’ll learn the value of proactive HR involvement in supporting staff and managing concerns early. The course covers how good employee relations benefit overall business performance and staff wellbeing. It also provides practical guidance on handling complaints, disciplinary actions, and workplace negativity with fairness and professionalism, helping to maintain a motivated and productive workforce.

Course Benefits:

• Build management confidence through communication and team building
• Understand the role of HR in employee relations
• Learn techniques to address complaints and discipline effectively
• Promote a positive, collaborative workplace culture

Approved by: CPD & IIRSM | CPD Units: 2 | Duration: Approximately 45 minutes*

Sexual Harassment In The Workplace

Understand sexual harassment, its legal protections, and how to handle allegations effectively.

This course defines sexual harassment clearly and explains the legal protections under employment and criminal law. It explores how common the issue is and highlights shortcomings in how many organisations handle complaints. You’ll learn why having clear policies and procedures is critical and understand the role of line managers in addressing concerns effectively and sensitively. Completing this course equips you to identify harassment, support affected colleagues, and foster a respectful, safe workplace culture.

Course Benefits:

• Recognise and understand sexual harassment in workplace contexts
• Learn relevant legal protections and responsibilities
• Understand proper handling of complaints and allegations
• Promote a respectful and safe workplace culture

Approved by CPD | CPD Units: 2 | Duration: 55 mins*

Conflict Resolution In The Workplace

Turn workplace tensions into opportunities for stronger collaboration and improved team dynamics.

Workplace conflict is inevitable—but when left unresolved, it can disrupt team dynamics, lower morale, and reduce productivity. This course explores the root causes of conflict, how it escalates, and the practical strategies that can be used to manage and resolve it effectively.

Designed for employees, team leaders, and managers alike, the course breaks down the stages of conflict and introduces proven techniques to address disputes constructively. By the end of the course, learners will understand how to turn conflict into an opportunity forgrowth, communication, and stronger working relationships.

Course Benefits:

• Identify the common causes and triggers of workplace conflict
• Understand the stages of conflict and how it can escalate
• Learn practical conflict resolution techniques that foster collaboration
• Improve communication skills and emotional intelligence
• Reduce workplace stress, absenteeism, and turnover
• Foster a healthier, more productive working environment
• Strengthen team cohesion and employee engagement

Accredited by: CPD, Institute of Hospitality & IIRSM | CPD Units: 2 |Duration: Approximately 45 minutes*

Anti-Harassment and Bullying

Create a safer, more respectful workplace by understanding and preventing bullying and harassment.

Bullying in the workplace can be subtle or overt, but it is always unacceptable. This online training course helps you recognise the signs of bullying and harassment and provides guidance on developing a strong, compliant anti-harassment and bullying policy.

You will learn the legal requirements under UK law, understand the key differences between bullying and harassment, and discover practical steps to take when incidents occur—whether inside or outside the workplace. Real-life case studies illustrate the course content, making it relevant and actionable.

Course Benefits:

• Recognise bullying and harassment in all its forms
• Understand legal obligations and how to comply with UK law
• Learn how to develop and implement an effective anti-bullying policy
• Discover steps to manage and resolve incidents appropriately
• Promote a positive, respectful workplace culture
• Reduce risks of legal claims and improve employee well-being

Accredited by: CPD | CPD Units: 2 | Duration: Approximately 32 minutes*