ISO 20000-1 | IT Service Management
Achieve ISO 20000-1 certification, annual surveillance audits and re-certification with expert support
ISO 20000-1 is the globally recognised standard for IT service management systems (ITSMS). It helps organisations deliver consistent, high-quality IT services that meet business needs and customer expectations.
This internationally adopted framework outlines the essential requirements for establishing, maintaining, and continually improving an effective IT service management system. It enables organisations to manage service delivery proactively, comply with relevant regulations and contractual obligations, and demonstrate a strong commitment to service excellence and customer satisfaction across all IT operations.
Why ISO 20000-1 Certification Matters
While not a legal requirement, ISO 20000-1 certification demonstrates your organisation’s commitment to delivering reliable and high-quality IT services. It reinforces your ability to manage IT service risks, comply with industry standards and contractual requirements, and build trust with clients and stakeholders who depend on consistent and efficient IT support.
Suitable for organisations of all types and sizes, ISO 20000-1 enables you to:
Identify, assess, and manage IT service risks and incidents
Develop clear policies and objectives for IT service management
Minimise service disruptions and improve response times
Strengthen service reliability and continual improvement processes
Demonstrate accountability to customers, regulators, and stakeholders
Enhance reputation and competitiveness through consistent service excellence
Who Needs ISO 20000-1?
ISO 20000-1 is ideal for organisations that aim to:
- Deliver reliable, high-quality IT services that meet business and customer needs
- Comply with IT service management best practices and regulatory requirements
- Build trust with clients, partners, and stakeholders through consistent service delivery
- Win contracts in sectors where proven IT service management is critical
Popular industries we support:
- Technology – Ensure seamless operation of IT infrastructure and digital platforms
- Finance – Maintain secure, compliant, and uninterrupted financial services
- Healthcare – Support critical health systems with robust IT service management
- Professional Services – Provide dependable IT services that enhance business operations
What Are the Benefits of ISO 20000-1?
Why Regulate IT Service Management?
Implementing an IT service management system (ITSMS) through ISO 20000-1 system requirements delivers clear benefits for organisations and their stakeholders. By formalising IT service practices and setting measurable service objectives, businesses can reduce service disruptions, improve response times, and manage IT resources more effectively.
ISO 20000-1 certification plays a vital role in fostering a culture of service excellence, promoting continual improvement, and identifying potential service risks before they impact operations. This not only enhances service reliability but also builds confidence among customers, regulators, and business partners.
More than just a compliance framework, ISO 20000-1 is a recognised symbol of dependable IT service delivery and operational resilience. Many sectors now require certified suppliers to demonstrate strong IT service management commitment as part of procurement and risk strategies.
Adopting ISO 20000-1 standard is a strategic investment that supports regulatory compliance, minimises IT risks, and strengthens your organisation’s reputation and long-term growth.
Our 3 Step Process
We make achieving certification straightforward with a flexible three-step process designed around how you already work. Our trusted method minimises disruption, cuts down costly errors, and simplifies your route to ISO certification—helping you save time, effort, and money.
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How Much Does ISO 20000-1 Certification Cost?
The cost of certification varies depending on:
- The size and complexity of your business
- Number of employees and operational sites
- Number of standards you’re working towards
We charge a competitive day rate and always provide a clear estimate upfront. If fewer consultancy days are needed, you won’t pay for the extras.
Our pricing is simple, honest, and flexible—designed to suit your budget.
Why Choose Candy Management Consultants?
Training and Development
We provide businesses with online training courses to support with developing essential skills for daily operations. From leadership to process improvement, our courses provide practical knowledge to enhance efficiency and drive success.
Tailored Solutions
We offer tailored solutions to ensure businesses received ISO support that met their specific needs. By customising our approach, we helped clients achieve and maintain compliance in a way that worked best for them.
Audit Readiness Check
We offer an audit readiness check to help businesses identify gaps, address compliance issues, and ensure they’re fully prepared for their ISO certification audit. This proactive approach reduced stress and increased the chances of a successful outcome.
Digital Transformation
We offer the CandyBox ISO management system to simplify and streamline ISO compliance. Designed for efficiency, it helped businesses manage documents, track progress, and maintain certification with ease.
Payment Plans
We offer payment plans to make ISO certification more accessible and manageable. By spreading the cost over time, we help clients invest in compliance and quality without straining their budgets.
Post Certification Support
We provide post-certification support to help businesses maintain compliance, continuously improve, and prepare for future audits. Our ongoing guidance ensured long-term success beyond certification.
