What is ISO 9001?
ISO 9001 is the internationally recognised standard for Quality Management and focuses on regulating processes that are already in place to improve efficiency. Over one million companies in over 150 countries are certified to ISO 9001, so why would a business want to miss out on the opportunity?
With ISO 9001, rather than implementing new procedures, it will improve ones that you already have in place. Employees will be aware of what they need to work on and how they can improve their quality focus. This will create high consistency among your employees improving your overall efficiency.
Following the implementation of processes, it will be easier to spot trends on what is working well for your company and what needs improving. When employees see what is going well and what needs to be enhanced, they are more inclined to fix what needs to be to improve the company standard.
Improving Customer Satisfaction
Understanding customers’ needs and implementing customer feedback systems to see what your employees are doing well also improves efficiency. Employees are likely to do well in what they know they are good at, and they are also more likely to improve on what may be their weaker points. Having customer feedback gives the business an outsider look giving you an insight on what can be fixed.
Getting Started with ISO…
If you want to boost profitability within your company and demonstrate your ability to meet your customers’ and other key stakeholders’ requirements, then becoming certified in ISO 9001 will work for you.