Employee commitment is fundamental if you want a productive workforce who are invested in growing your business. ISO 9001:2015 introduces and enhances existing processes for employees to follow, giving them clear objectives and responsibilities within their role. As a result, employees are likely to be more satisfied due to clearer communication and processes.
As important as it is for staff to be productive, recognising their hard work and commitment by allowing them to take breaks and rewarding them is just as important. When business owners and managers treat their staff with care, they are much more inclined to work harder for the company.
Customer satisfaction should be a top priority in your company. Monitoring customer feedback and complaints allow your employees to know where needs improving and what is going well. To be a more successful business, focussing on improving what customers don’t like with getting your company further, so learning from negative feedback will create a better outcome for your business.
Implement ISO 9001:2015
ISO 9001:2015 is the internationally recognised standard for quality management systems and exists to ensure quality products and services. Obtaining the accreditation allows your workforce to operate in more efficient ways to meet customer requirements.
Contractors often look out for the ISO 9001 certification as it demonstrates that your business is of a high standard with good processes. New contracts will not only increase your market value, but it will also boost employee as they are working harder on a new project which expands the business.
Getting Started with ISO…
If you want to boost profitability within your company and demonstrate your ability to meet your customers’ and other key stakeholders’ requirements, then becoming certified in ISO 9001 will work for you.