An Introduction to ISO
You’ve probably heard of ISO standards and seen companies proudly display their certification on documents, products, and even vehicles. But what does it mean and why do standards exist in the first place?
ISO refers to the International Organisation for Standardisation. The ISO is a non-governmental, independent body that develops the standards. ISO standards exist to ensure consistency, quality products or services, eco-friendly and good health and safety practices, and much more. Certification is typically handled by a third-party certification body and tested annually.
Each certification has separate standards and criteria and is classified numerically. For example, the standard for Quality Management Systems is ISO 9001:2015.
Satisfy Customer Requirements
Customers will have a better experience dealing with your company if you have efficient policies and procedures in place, as a result of a standard such as ISO 9001:2015. This helps increase their loyalty to your company and because of the power of word of mouth, your customer base will expand.
Improve Efficiency, Reduce Waste & Save Money
An ISO management system isn’t flawless, but a well-implemented system can help your organisation get close to it. As your processes improve, they become more consistent, and you’ll be able to meet your objectives on a more regular basis, resulting in measurable results. You’ll also cut down on waste in your operations.
Better Decision Making
When you consider the hundreds of decisions that are made every single day by employees, management, and boards, there is a lot of scope for getting things wrong, or at the very least, not getting things as right as you could. Good decision-making is key to business success. The structured framework of ISO provides management with both information and processes for fact-based decisions.
Getting Started with ISO…
If you want to meet your customers’ requirements, then becoming ISO certified will benefit your organisation.
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