What is ISO 9001?
ISO 9001: Quality Management Systems. You may be aware that it’s a certification, but what is its purpose? ISO 9001 is a quality management standard that is recognised internationally. It enables organisations, regardless of size or sector, to consistently meet the needs of their customers and other stakeholders. Due to the requirements of the ISO 9001 standard, businesses can operate more smoothly and enhance quality through streamlined processes and procedures. Some benefits include:
- Increased revenue
- Improved customer satisfaction
- Ability to win new business through contracts and tenders
- Enter new markets
- Greater employee engagement
ISO 9001 is applicable to pretty much any organisation, regardless of size or industry. Of course, it is more popular in some industries than others, but overall, it is implemented globally by thousands of companies to improve their processes, win new business, and enter new markets. Construction, hotels and hospitality, technology, and manufacturing are some industries to name a few and the standard is extremely popular. It’s also hugely beneficial that should your business implement the quality management standard in its early stages, the standard will adapt to your business as it grows. Despite the fact your company may be expanding rapidly, the ISO 9001 accreditation allows you to continue to fulfill customer requirements.
As a result of the ISO 9001 framework, your organisation’s processes will be assessed and where necessary, improved upon. Clearer communication and improved processes will enable your employees to better carry out their roles and as well as minimise errors, your employees will feel more satisfied in their job. After all, no employee likes following complicated, clunky processes! The standard also focuses on continual improvement within the organisation, therefore benefitting employees as well as customers. When you can clearly see your organisation cares about making improvements for the better, as an employee you are more likely to feel valued and stay.
It’s no secret that meeting objectives or targets contribute to most employees’ job satisfaction. In fact, employees with excellent performance at work are about 15% happier at work than employees with poor performance according to survey results (TINYpulse).
ISO 9001 ensures that objectives are clearly defined, and progress is reviewed regularly. As well as improving product and service quality, ISO 9001 will also improve employee performance. High-performing employees will follow improved work processes and ensure prompter product or service deliveries, which will help to increase customer satisfaction.
Interested in ISO 9001 for your Company?
Overall, ISO 9001 certification has gained a reputation for boosting employee satisfaction and helping businesses stand out within their industries. If you are looking to consistently meet the requirements of your customers and other stakeholders, then ISO 9001 is the right move for your business.
Candy Management Consultants places a strong focus on customer satisfaction; therefore, we make sure that all of our services are delivered on time and at the agreed-upon cost. To assist companies of all sizes and shapes in their pursuit of ISO 9001 certification, we provide both a fixed-day fee and flexible payment plans.
We are available at every stage of the process, provide individualised support, and can respond to any inquiries you may have regarding ISO 9001 promptly. Why not get in contact with us to see how we can assist your company in obtaining ISO 9001 accreditation? We have an astounding 100% success rate to date when you follow our guidance.