Quality – The Key Ingredient to Success
For organisations that manufacture any type of product, quality and customer satisfaction are extremely important, particularly for companies that manufacture complex products such as vehicles or medical devices. Get them right and see your business thrive. However, Quality Management Systems such as ISO 9001 is the key ingredient if you want your company to grow.
ISO 9001 is the internationally recognised standard for Quality Management and exists to continually measure, evaluate, and improve to ensure product quality and reliability. The International Organisation for Standardisation publishes the standards and they act as a benchmark for quality and efficiency in a variety of industries, mostly related to the supply chain, like manufacturing.
The Benefits of ISO 9001
Some of the top benefits for your manufacturing company include:
- Increased Revenue – through the reputation of ISO 9001, you will be able to win more tenders and contracts. New and existing customers will be more inclined to do business by seeing the certification.
- Increased Customer Satisfaction – by understanding customers’ needs and reducing errors you increase customer confidence in your ability to deliver quality products and services.
- Improved Supplier Relationships – ISO 9001 ensures best-practice processes are in place which can contribute to more efficient supply chains.
- Improved Staff Morale – employees will become more efficient and have an improved morale due to the fact the standard can improve internal communications.
So, overall the standard enables companies to identify, document and improve the systems that address customer requirements. Due to the nature of ISO standards mandating continuous improvement, ISO 9001-certified companies reduce errors, saving time and money. Your company will have a competitive edge as a result.
The Process Explained
We will work with you to build a Management System that fits with your organisation, building on the good work you are already doing and supporting improvements.
At Candy Management Consultants, we use a flexible, 3-step process to implement your Management System around your current procedures:
Step 1. Gap Analysis
The gap analysis looks at what you already have in place and what you will need to change to meet the requirements of your chosen ISO Standard. We use a checklist to look at your current procedures and gauge the level of conformance you already have.
Step 2. Build the System
Next, we’ll build your new management system. We know what you need to do from the gap analysis, and we will work with you and upper management to ensure that any issues are addressed, the new procedures you need are put in place and that you are meeting the requirements of the standard.
Step 3. Implementation
We’ll help you to train your employees on the new management system and how to maintain it. All staff members must understand the system so that when your auditor visits, they can be confident in answering any questions they may have. We’ll help you to get ready for your third-party certification and confirm with you that you are ready for certification before we put you forward for it.
How To Get Started
Do you want to grow your business? Win new business? Demonstrate to customers that you offer quality products and services? to then ISO 9001 is a must.