Conflict Resolution In The Workplace

Turn workplace tensions into opportunities for stronger collaboration and improved team dynamics.

Workplace conflict is inevitable—but when left unresolved, it can disrupt team dynamics, lower morale, and reduce productivity. This course explores the root causes of conflict, how it escalates, and the practical strategies that can be used to manage and resolve it effectively.

Designed for employees, team leaders, and managers alike, the course breaks down the stages of conflict and introduces proven techniques to address disputes constructively. By the end of the course, learners will understand how to turn conflict into an opportunity forgrowth, communication, and stronger working relationships.

Course Benefits:

• Identify the common causes and triggers of workplace conflict
• Understand the stages of conflict and how it can escalate
• Learn practical conflict resolution techniques that foster collaboration
• Improve communication skills and emotional intelligence
• Reduce workplace stress, absenteeism, and turnover
• Foster a healthier, more productive working environment
• Strengthen team cohesion and employee engagement

Accredited by: CPD, Institute of Hospitality & IIRSM | CPD Units: 2 |Duration: Approximately 45 minutes*