Some Food for Thought – ISO in Healthcare
A recent report in England has highlighted that many patients are being prescribed unnecessary and even harmful treatments. In addition, one-tenth of items dispensed by primary care are inappropriate or could be changed. So, how can a quality service be ensured in a sector where it arguably matters the most? ISO 9001 is becoming increasingly important in the Healthcare sector. Stick with us for a couple of minutes to find out why.
Hold On – What Even is ISO 9001?
ISO 9001 is an internationally recognised standard for Quality Management Systems. It is the most widely used Quality standard in the world and boasts over 1 million certificates issued to organisations in over 170 countries.
The Standard provides a framework that helps to streamline an organisation and to consistently satisfy its customers and other key stakeholders. Providing a foundation for effective processes, the Quality Management System delivers an efficient product or service every single time.
The primary reason ISO 9001 is adopted in healthcare is to improve quality and enhance safety. The Quality Management System provides patient-focussed care as the core principle.
Now you have an awareness of what exactly ISO is and what the 9001 Standard helps organisations to achieve, let’s look at the reasons it is a must for any organisations operating in the Healthcare sector:
1. Continuous Improvement
The report discussed earlier exemplifies that there is always room for improvement, and it goes without saying that it is paramount that you get it right when it comes to healthcare. Continuous improvement is vital to any business, enabling them to be better equipped to adapt to changes in an industry. In a rapidly evolving sector such as Healthcare, it is important that your Quality Management System evolves too.
Taking advantage of opportunities and avoiding threats is a key focus of the ISO 9001 Standard and helps you to stay ahead of any competitors.
2. Improved Customer Satisfaction
For any business, your customers can be your greatest brand ambassadors and in healthcare, your patients are no exception. Get it right, and you could find yourself reaping the rewards for years to come. Positive feedback and increased customer satisfaction are huge benefits of implementing ISO 9001 and should not be overlooked.
3. Become More Cost-Effective
As a result of the efficiencies of the ISO 9001 Standard, your organisation will become more cost-effective. Research was conducted studying Quality Management in the Irish Healthcare sector. The findings demonstrate that Quality Management contributes to cost-effectiveness and efficiency, showing that it pays to implement ISO 9001.
Closing Thoughts on ISO in Healthcare
If you want to demonstrate your organisation’s ability to meet your customer’s requirements and needs, then ISO 9001 is a must.