A Burst Pipe from a Customer’s Perspective

What is one thing worse than finding out you have a burst pipe? Finding the right company to fix it! With so many companies out there claiming to be ‘the best’, a common challenge many customers face is selecting the right plumbing company for the job. ISO 9001 in plumbing – it has a huge role to play.

Wouldn’t you want to feel reassured that the company you are dealing with ensures they are providing a high-quality service? Ensuring your hard-earned cash isn’t being wasted on a careless company, costing you more to fix their error.

Stick with us for the next couple of minutes to understand what ISO 9001 is and why your plumbing business needs it to win the trust of both new and existing customers.

Let’s Talk ISO 9001…

So, you’ve seen the phrase ISO 9001 thrown around, and frankly, you’re unsure what it means. Don’t fear! It’s not as complicated or confusing as it sounds. Let us explain.

ISO 9001 is an internationally recognised standard for consistent quality management provided by a company. It ensures high-quality services through a number of principles including a strong customer focus, the motivation implication of top management, the process approach and continual improvement strategies.

You may wonder why standards like ISO 9001 exist? ISO’s international standards help protect consumers and keep the world safer and more efficient.

How Do I Know if ISO 9001 is Right for Me?

Simply put, if you want to demonstrate that you provide consistent and reliable services, ISO 9001 is for you.

By having the ISO 9001 standard implemented, your staff will have the mindset of doing their job right the first time, which is all too important when it comes to a plumbing job.

Benefits of ISO 9001 include:

  • Increase in efficiency, productivity, and profit.
  • Legal compliance
  • Reduced operating costs
  • Issues are identified and resolved promptly
  • Improved customer retention and acquisition
  • Consistent outcomes, measured and monitored.
  • Improved customer satisfaction

Give Your Plumbing Company a Competitive Edge

As mentioned earlier, with so many plumbing companies out there, how do you make sure customers choose you?  ISO 9001 gives your business a competitive edge, making you stand out from the rest.

Imagine, a customer is weighing up a few different options when considering a plumbing company to urgently fix their burst pipe. Factors such as cost, response time and reviews are all taken into consideration.

The customer lands on your website and notices you have a badge showing your ISO 9001 certification, it’s a no brainer that they choose you, rather than your non-certified competitor.

Reach New Heights with ISO 9001 – How To Get Started

Here at Candy Management Consultants, our vision is to streamline your compliance processes to align to the specific ISO standard or Health and Safety systems with the day-to-day activities of your business.

Our friendly, expert consultants have over 55 years of combined industry experience working with clients on ISO certification schemes and Health and Safety compliance. We have helped businesses up and down the nation to achieve UKAS accreditation and, to date, we have a 100% success rate with all of our clients.

Want your plumbing business to reach new heights? ISO 9001 is the answer.

Get in touch today or request a call back to see how we can help.

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