What is ISO 9001?
ISO 9001 is the internationally recognised standard for Quality Management Systems. Millions of organisations both large and small hold the certification worldwide. The standard introduces and improves processes into your business to ensure high-quality products and services and offers many other benefits. One major benefit of becoming ISO 9001 certified is qualifying for tenders and contractors to win new business.
Rather than completely changing the way your employees work, ISO 9001 is implemented to enhance workflow to meet customer requirements. A great way to stay consistent and increase satisfaction is by monitoring and reviewing customer feedback. ISO 9001 ensures organisations have a strong customer focus, which helps improve service. In addition to this, when employees see their hard work is paying off to satisfy customers, they become more empowered to do better.
Tailored Around Your Business
ISO 9001 provides your operations with a more solid structure to work from, enhancing the effectiveness of the way your company operates. Because systems are robust and top management is taught innovative techniques, employees work more productively. Your Quality Management System is tailored specifically around your company to ensure it works for you, but still meets the international requirements of the standard.
Handling Complaints Correctly
Monitoring what is working well for your company is very important however reviewing and appropriately handling negative feedback results in opportunities for improvement. In a world where reviews and word of mouth are so powerful, it is easy to gain a negative name for your company. As a result, monitoring and taking action from negative feedback is crucial. ISO 9001 helps guide you in doing this.
Getting Started with ISO
If you want to boost profitability within your company and demonstrate your ability to meet your customers’ and other key stakeholders’ requirements, then becoming certified in ISO 9001 will work for you.
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